Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND
CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this
site agree that access to and use of this site are subject to the
following terms and conditions and other applicable law. If you do not
agree to these terms and conditions, please do not use this site. Use of this website implies agreement to all terms and conditions outlined in the following terms of service:
PLEASE NOTE. This is a custom made product. As with any custom product, we highly
recommend ordering a sample prior to placing your main order. Due to the
custom nature of our products, orders cannot be returned or refunded if they arrive
and are not what you intended.
Payment for custom cabinet orders must be made when the order is placed via barkercabinets.com. In most cases we will authorize the credit card when you place the order, then charge the credit card for the full amount once the order has entered production. Payment terms are non negotiable and are subject to change without notice. Barker Cabinets sells a fully custom made cabinet product that cannot be recycled nor re-sold to another customer once production starts (i.e. once we starting cutting the order, we cannot make changes or re-sell already manufacture cabinets).
Orders can be canceled within 3 days of the order being submitted. Cancellation requests must be emailed to firstname.lastname@example.org. Cancellation requests via phone will not be accepted. After 3 days, the order cannot be canceled for any reason.
Changes to orders:
Changes can be made to existing orders at the discretion of Barker Cabinets within 3 business days of the order being submitted. Requests for changes must be submitted via email. Phone changes will not be accepted. If changes are approved and made to an existing order, a new order confirmation will be emailed to the customer for documentation of the change. Changes to orders are not considered complete unless the customer has this new order confirmation.
Barker Cabinets strives for the quickest turnaround time possible by processing and cutting your order almost immediately after it has been submitted. Once the order has been processed and batched, the order cannot be modified, canceled, or added to. This includes combining newer orders with older orders to conserve on shipping cost.
Barker Cabinets does not accept returns on custom cabinets due to customer errors (i.e. you get exactly what was ordered).
Refunds are not available for custom made products.
In rare circumstances, Barker Cabinets will accept returns of products due to a defect/error in production (i.e. wrong size, wrong wood type, etc). Product must be mailed/returned in original condition to quality for refund. *Barker Cabinets reserves the right to deny any and all return requests. **Shipping the product back to Barker Cabinets would be the sole financial responsibility of the customer.
Damage in Shipping:
Please contact Barker Cabinets if your product arrives damaged. We will work
with you to provide a replacement product or repair the existing
product in a timely manner. Barker Cabinets is not responsible for
costs/delays associated with missing or damaged products.
For damage to wood products like doors, drawer boxes, etc, please see our warranty section for more information.
*Damage/de-lamination/defects to unseen items is not covered under warranty. This would include back of the cabinet backs, undersides of drawer boxes, back of cabinet case parts that are hidden after the cabinets are installed.
Shortages or Discrepancies:
Please email Barker Cabinets if there are any shortages in your order. Replacements will be produced and shipped in a timely manner. Replacements are shipped via standard ground shipping. Barker Cabinets is not responsible for costs/delays associated with missing or damaged products or for unplanned errors made in production, beyond the replacements themselves under the terms of this warranty.
Mistakes may happen from time to time. Whether a cabinet door is drilled the wrong side for the knobs and pulls, or a simple measuring error requiring a new cabinet to be made. Barker Cabinets will help correct all errors in a timely manner. Please email customer service as we would be more than happy to help.
Large Freight Orders:
Most orders over $2000 will be shipped out via freight on single or multiple pallets. Pallets will be encased in a boxed pallet for protection during delivery. The freight carrier will be instructed to call and schedule an appointment for dropping off the order at a convenient time for the customer. When large freight orders are delivered to residential addresses, a lift gate service is required in order to unload the pallet from the delivery truck. The freight and lift gate charges are included in the shipping charge quoted by Barker Cabinets at checkout. The shipment will be taken off the truck and left on a driveway within 10 ft of the rear of the truck. Once the shipment is delivered, it is the responsibility of the customer to protect the order from weather and other things that may damage the contents (heat, cold, water, blunt force, etc).
Please inspect the shipment for damage prior to accepting delivery of the shipment. If the order looks damaged, please take some pictures immediately. This will help us with the claim process is a part is damaged. Damaged parts will be replaced by Barker Cabinets in a timely manner. Barker Cabinets is not responsible for costs/delays associated with missing or damaged products.
*Empty pallets and packaging materials such as plywood, cardboard, and foam are to be discarded by the customer at the customer's expense.
*In some cases additional charges may apply due to an inaccessible delivery address, island/rural deliveries (where there is no road to the delivery address), rural, multi-level apartment/condo buildings, deliveries to the city of New York, and various other obstacles. The customer will be responsible for coordinating and paying for additional services required to deliver the order.
Lifetime Limited Warranty:
Barker Cabinets has been making cabinets since 1978. Many of our cabinets are still in use even after 40 years of some serious use and abuse. We rarely, if ever, see a cabinet fail after it has been installed (we test them by tossing them off the top of our building). That said, if after 20 years or so a drawer slide or hinge wears out, then send us an email and we will take care of shipping out a new set. Just be sure to send us a picture of your project so we can revel in the glory of a past project :)
Five Year Limited Warranty:
Cabinets manufactured by Barker Cabinets are warranted to be
free from defects in material and workmanship under normal use to the
original consumer purchaser for a period of five (5) years from the date
of purchase. This warranty is not transferable to subsequent owners.
Some small issues may arise while assembling RTA cabinets. Examples include and are not limited to; Pre-drilled hole being slightly off, cabinet part alignment issues, dados not being routed deep enough, or too wide, small blemishes in the natural wood, etc. Customer is expected to make a reasonable attempt to correct small issues on-site. Barker Cabinets will not issue replacements if we feel the parts can be reasonably re-used, modified on site, or otherwise fixed by the customer with minimal effort. Ultimately, this policy will be activated if a customer requests frivolous remakes.
Cabinet case defects/wood defects/damage
Cabinet cases are maple plywood with a UV baked-on clear finish. Case material is a real wood veneer, blemishes are to expected. Natural traits such as; mineral streaks (black/discolored streaks in the natural veneer), pitting, streaking, scratches under finish, finish build-up, etc, are not covered under warranty for replacement. Damage to the backside/exterior/non-seen areas of the cabinet case is not covered under warranty (i.e. the damage would be hidden after install (use a finished end panel to cover exposed cabinet sides, as is our standard). As always, we recommend ordering a sample cabinet (we keep these in stock for immediate shipping) prior to placing your main order.
Edge banding on the pre-finished maple plywood cases is made from the same material and finish as the cabinet doors (painted doors will have a color and sheen matched PVC edge banding for durability reasons). Color and/or grain will be close, but we do not guarantee a match between the cabinet doors and edge banding. Color variation between your doors and edge banding is common and to be expected especially on photo-sensitive woods such as cherry, walnut, and sapele, as the rolls of banding are older than the freshly milled cabinet doors. As well, painted doors may have some color/sheen variation between the "PVC" edge banding and the "painted" cabinet doors.
Damage to cabinets parts are covered under warranty so long as the damage would be seen once the cabinet has been installed. Damage to cabinet parts would be as follows:
*Defects larger than 1" in length or diameter will qualify for warranty/replacement
Doors, drawer fronts, and drawer box paint defects/wood defects/damage
Painted and finished
products are hand sprayed/painted. As this is a real wood/living product and
sprayed by hand, some slight blemishes are to expected. End grains (top
and bottom of the doors/drawer fronts where the stiles end) will have a
different texture than the face of the cabinet doors after paint/finish
has been applied. As always, we recommend ordering a sample door prior
to placing your main order.
7. Replacement of standard cabinet parts with new parts of a different size due to installation or assembly issues will not be allowed.
8. Raised Panel Doors- Raised panels are made from strips of lumber (Glue-ups) glued together to create a single raised center panel. 2" to 3" wide planks are used to prevent warping, bowing, and cracking (i.e. the center raised panel will not be a single with wood plank). Wider glue ups are not available cabinet door construction.
a courtesy to our valued customers, any door or drawer front may be
returned to the factory within 1 year of purchase for repair or a new
coat of paint or applicable finish. We will do our best to fix and
respray the door to make it look new again at no charge to the customer.
Shipping to Barker is to be paid for by the customer. Shipping the
doors back to the customer is covered by Barker. Damage in transit is
not covered under this offer, so please ensure the doors are wrapped
properly to avoid potential issues :)
All drawers manufactured by Barker Cabinets are warranted to be free from defects in material and workmanship for as long as the original consumer purchaser owns the home where installed. All drawer guides and hinges are warranted by the manufacturer to be free from defects in material and workmanship for as long as the original consumer purchaser owns the home where installed. These warranties are not transferable to subsequent owners. Barker warranties apply only to product used in single-family, non-rental, non-commercial residences. This warranty does not cover damage from misuse, abuse, neglect, improper storage, defects caused by installation or storage or transportation, moisture or heat-related damage, normal wear and tear, or acts of God. Should defects in material or workmanship exist during this warranty period, Barker will elect at its discretion to either repair or replace free of charge the defective material or component, excluding labor costs.
This warranty covers only parts and materials supplied by Barker Cabinets, and does not cover costs for removal or installation of counter tops, plumbing fixtures, appliances or related materials, or labor costs. Natural and environmental factors will affect cabinet products over time; therefore, Barker cannot be held responsible for replacement product that may not exactly color-match installed product. Barker periodically updates and makes changes to its product line and specifications. If a warranty claim is filed against obsolete or changed product, Barker will replace the part(s) under warranty with a new part of the same style or with a similar style currently offered. Barker cannot be held responsible for replacement product that may not exactly match installed product.
THIS WARRANTY IS THE EXCLUSIVE WARRANTY OF BARKER CABINETS DISCLAIMS ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. To submit a warranty claim, the original consumer purchaser must contact Barker Cabinets.
A copy of the original dated order confirmation (sent to you via email when you placed the order) must be presented as proof of purchase. If additional assistance is needed, please email: email@example.com
Customer is responsible for all shipping costs if seller is not at fault. For any other questions regarding shipping and returns please contact Barker Cabinets.
Barker Cabinets19355 SW 125th Ct.
Tualatin, OR 97062