How do I return an item?
Changes to orders:
Changes can be made to existing orders at the discretion of Barker Cabinets within 3 business days of the order being submitted. Requests for changes can must be submitted via email. Phone changes will not be accepted. If changes are approved and made to an existing order, a new order confirmation will be emailed to the customer for documentation of the change. Changes to orders are not considered complete unless the customer has this new order confirmation.
Barker Cabinets strives for the quickest turnaround time possible by processing and cutting your order almost immediately after it has been submitted. Once the order has been processed and batched, the order cannot be modified, canceled, or added to. This includes combining newer orders with older orders to conserve on shipping cost.
Barker Cabinets does not accept returns on custom cabinets due to customer errors (i.e. you get exactly what was ordered). Returns are accepted at the fault of Barker Cabinets due to errors associated with the production of the product.
Damages/missing in Shipping:
Please contact Barker Cabinets if your product arrives damaged or missing. We will work with you to provide a replacement product or repair the existing product in a timely manner. Barker Cabinets is not responsible for indirect costs//delays associated with damaged products.
Shortages or Discrepancies:
All shortages or discrepancies must be submitted within 14 days to Barker Cabinets. If the claim is submitted after the 14 day period, a $30 fee will be applied to the order. Large Freight Orders: Most orders over $2000 will be shipped out via freight on single or multiple pallets. Pallets will be encased in a boxed pallet for protection during delivery. The freight carrier will be instructed to call and schedule an appointment for dropping off the order at a convenient time for the customer. When large freight orders are delivered to residential addresses, a lift gate service is required in order to unload the pallet from the delivery truck. The freight and lift gate charges are included in the shipping charge quoted by Barker Cabinets at checkout. The shipment will be taken off the truck and left on a driveway within 10 ft of the rear of the truck. Once the shipment is delivered, it is the responsibility of the customer to protect the order from weather and other things that may damage the contents (heat, cold, water, blunt force, etc). Please inspect the shipment for damage prior to accepting delivery of the shipment.
*Empty pallets and packaging materials such as plywood, cardboard, and foam are to be discarded by the customer at the customer's expense.
*In some cases additional charges may apply due to an inaccessible delivery address, island/rural deliveries (where there is no road to the delivery address), rural, multi-level apartment/condo buildings, deliveries to the city of New York, and various other obstacles. The customer will be responsible for coordinating and paying for additional services required to deliver the order.
FIVE-YEAR LIMITED CABINETRY WARRANTY:
Cabinets manufactured by Barker Cabinets are warranted to be free from defects in material and workmanship under normal use to the original consumer purchaser for a period of five (5) years from the date of purchase. This warranty is not transferable to subsequent owners. Most Barker cabinet doors are solid wood. These doors will perform well in a variety of conditions if properly stored, handled, and installed. All wood products are designed and intended for controlled interior applications only. Any solid wood product will respond adversely to extreme conditions–especially extremely low or high humidity conditions. Mitered doors joints are especially subject to movement under these extreme conditions. Gaps that may develop in door joints due to these conditions are not subject to replacement under this warranty. Please be aware that wood expands and contracts. With painted cabinetry, this natural process will create open joints in the painted finish. An open joint line is not considered a defect and it is widely accepted in the kitchen cabinet industry. Some people think joint lines actually add to the appeal of painted cabinets. The finish will still protect the surface, and the structural integrity of the joint will not be affected. These issues are shared by every manufacturer of painted all wood cabinets, and are not unique to Barker Cabinets. Wood may expand and contract differently from cabinet to cabinet. Even joints within the same cabinet may behave differently. Some joined wood may not show any joint lines, others may be slightly visible, while others may display easily visible joint lines. Joint lines also may occur due to the repeated impacts from normal everyday use. An exposed open wood joint can be damaged from prolonged exposure to water or heavy moisture. Therefore, wipe off any excess moisture from cabinet surfaces as soon as possible. Discoloration: All Paints, especially lighter colors, are susceptible to discoloration due to airborne particles such as cooking, grilling, tobacco smoke, fireplaces or candles. Prolonged exposure to natural or artificial light may alter the finish color. Moisture may also discolor the finish. Exceptions to the limited warranty Doors, finished end panels, cabinet parts, etc over 24" wide and/or 60" tall are not warrantied against damage in shipping, warping, or bowing. Doors that are warped at or less than 1/4" will be considered acceptable and is not covered under this limited warranty. Drawer fronts over 33" wide will not be covered under this limited warranty. LIFETIME LIMITED
WARRANTY ON DRAWERS, DRAWER GUIDES AND HARDWARE:
All drawers manufactured by Barker Cabinets are warranted to be free from defects in material and workmanship for as long as the original consumer purchaser owns the home where installed. All drawer guides and hinges are warranted by the manufacturer to be free from defects in material and workmanship for as long as the original consumer purchaser owns the home where installed. These warranties are not transferable to subsequent owners. Barker warranties apply only to product used in single-family, non-rental, non-commercial residences. This warranty does not cover damage from misuse, abuse, neglect, improper storage, defects caused by installation or storage or transportation, moisture or heat-related damage, normal wear and tear, or acts of God. Should defects in material or workmanship exist during this warranty period, Barker will elect at its discretion to either repair or replace free of charge the defective material or component, excluding labor costs.
This warranty covers only parts and materials supplied by Barker Cabinets, and does not cover costs for removal or installation of counter tops, plumbing fixtures, appliances or related materials, or labor costs. Natural and environmental factors will affect cabinet products over time; therefore, Barker cannot be held responsible for replacement product that may not exactly color-match installed product. Barker periodically updates and makes changes to its product line and specifications. If a warranty claim is filed against obsolete or changed product, Barker will replace the part(s) under warranty with a new part of the same style or with a similar style currently offered. Barker cannot be held responsible for replacement product that may not exactly match installed product.
THIS WARRANTY IS THE EXCLUSIVE WARRANTY OF BARKER CABINETS DISCLAIMS ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. To submit a warranty claim, the original consumer purchaser must contact Barker Cabinets.
A copy of the original dated sales receipt must be presented as proof of purchase. If additional assistance is needed, please email: email@example.com
Customer is responsible for all shipping costs if seller is not at fault. For any other questions regarding shipping and returns please contact Barker Cabinets.
19355 SW 125th Ct.
Tualatin, OR 97062
Customer Service # 503-476-1060